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Store Policies

Customer Care

At XMH Clothing, we are dedicated to providing exceptional customer care to ensure your shopping experience is smooth, enjoyable, and satisfying. Our commitment to you includes:

1. Communication: We value open and clear communication. Our customer service team is available to assist you with any queries, concerns, or feedback you might have. Feel free to reach out to us at xmhclothing@gmail.com. We aim to respond to all inquiries within 24 hours, excluding weekends and holidays.

2. Product Assistance: Need help choosing the right size or style? Our knowledgeable staff is here to assist you. Contact us for personalized product recommendations or any assistance related to our merchandise.

3. Order Tracking: Stay informed about your order's status. Once your order is processed, we'll provide you with a tracking number so you can monitor your shipment's progress until it reaches your doorstep.

4. Returns and Exchanges: Our hassle-free return policy ensures your satisfaction. If you encounter any issues with your purchase, please refer to our Return Policy section for detailed instructions on how to initiate a return or exchange.

5. Feedback and Improvement: We appreciate your feedback! If you have suggestions on how we can enhance our products or services, please share your thoughts with us. Your input helps us continually improve and meet your expectations.

6. Data Privacy: Rest assured that your personal information is handled with utmost care. We follow stringent privacy practices to safeguard your data. For more details, please review our Privacy Policy.

7. Custom Orders and Special Requests: Looking for something specific? Contact us for custom orders or special requests. We'll do our best to accommodate your unique requirements and preferences.

8. Dealer and Reseller Policies: For information about becoming a dealer or reseller of our products, please contact us directly. XMH Clothing reserves the right to approve dealerships and ensure they align with our brand values.

We genuinely value your business and aim to provide you with an outstanding customer care experience. Thank you for choosing XMH Clothing for your fashion needs. If you have any further questions or require assistance, do not hesitate to get in touch.

Shipping

At XMH Clothing, we prioritize fast and secure shipping methods to ensure our customers receive their orders in a timely and worry-free manner. Please allow 5 - 7 business days for processing and shipping. Processing time and shipping estimates are contingent upon payment authorization.

Returns

Thank you for choosing XMH Clothing! We hope you are delighted with your purchase. However, if you find yourself unsatisfied for any reason, please reach out to us at xmhclothing@gmail.com.

Please be aware that all items are final sale and cannot be returned, except for defective handmade items. Here's our policy for returning defective handmade products:

Returns for Handmade Products:

For defective or damaged handmade items, please contact us at xmhclothing@gmail.com within three (3) days of the purchase date. To be eligible for a full refund or exchange, the returned items must be in unused condition with all original tags and labels attached.

To initiate a return, please email our customer service team at xmhclothing@gmail.com. XMH Clothing will provide you with a return shipping label. Kindly pack the items securely, attach the provided label, and drop off the package at the nearest shipping location.

Please allow at least fourteen (14) days from the receipt of your item for us to process your return or exchange. If you have any inquiries regarding our return policy, feel free to contact us at xmhclothing@gmail.com.

Wholesale Inquiries

For larger quantity orders, please contact us directly at xmhclothing@gmail.com. We'll be happy to assist you with your request. Please be aware that XMH Clothing reserves the right to prohibit dealers or resellers.

Privacy

Protecting Your Privacy

At XMH Clothing, safeguarding your privacy is our top priority. This Privacy Policy applies to www.xmhclothing.com and XMH Clothing, detailing our data collection and usage practices. By using the XMH Clothing website, you agree to the terms outlined in this statement.

Collection of Personal Information

In order to provide you with our products and services, XMH Clothing may collect personally identifiable information, such as your:

  • First and Last Name

  • Mailing Address

  • Email Address

  • Phone Number

Please be assured that XMH Clothing does not handle or store any payment information. We use third-party payment processors. This means that we do not see, store, or collect any customer payment details.

We only collect personal information that you voluntarily provide, such as when registering for an account or placing an order. This information is used for purposes such as communication regarding requested services and products.

 

Use of Personal Information

XMH Clothing collects and uses your personal information to operate and deliver the services you have requested. We may also inform you of other products or services available from XMH Clothing and its affiliates.

Sharing Information with Third Parties

XMH Clothing does not sell, rent, or lease customer lists to third parties. We may share data with trusted partners for statistical analysis, customer support, or deliveries. These third parties are prohibited from using your personal information except to provide services to XMH Clothing, and they are required to maintain its confidentiality.

 

Tracking User Behavior

XMH Clothing may track the websites and pages our users visit within our site to determine popular services. This data helps us provide customized content and advertising to customers interested in specific subject areas.

 

Links to Other Sites

Our website contains links to other sites. We are not responsible for their content or privacy practices. We encourage users to read the privacy statements of any other site that collects personally identifiable information.

Security of Your Personal Information

XMH Clothing takes extensive measures to secure your personal information. Rest assured that any data transmission over the Internet, including payment information processed through PayPal, is protected using encryption protocols.

 

Children Under Thirteen

XMH Clothing does not knowingly collect personally identifiable information from children under thirteen. Parental consent is required for minors to use this website.

Changes to this Statement

XMH Clothing reserves the right to change this Privacy Policy. Significant changes will be communicated via email or prominent notice on our website.

 

Contact Information

Questions or comments regarding this Privacy Policy should be directed to:

Email Address: xmhclothing@gmail.com

Effective as of  10/01/2023

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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